All the products present on Purbashree website have been hand-woven and hand-crafted by weavers and artisans in villages mostly at their homes.
Unevenness in weaves, prints, minor slubs in fabric and slight variation in color are expected outcome of an authentic craft process. These variations are typical characteristics of any hand-crafted product and are not to be considered as damage or defective.
Purbashree products mostly come from small master weavers, co-operatives and artisan entrepreneurs. As small businesses, while they strive hard to make and sell authentic handmade products to their customers, it is difficult for them to accept returns from customers as many times the products are not returned in original condition. For example a silk saree which is returned back in crumpled condition to the weaver cannot be resold again and is a huge loss for them.
Shipping of orders might take up to 15 days in case a product is not present in the warehouse or in the case of custom orders it might take longer and the same will be conveyed to the customer. However, if a product is available in stock then it can typically take up to 3 days to ship.
The delivery will be done by our logistics partner and it can take up to 1 week to get the product delivered once shipped. Our customers can track their shipment from their user account.
For international orders, the orders can take up to 25 days to reach you. We will provide you with the ETA once the product has been shipped.
To know about our cancellation and refund policy please check this.
We would like to update you that due to new covid restrictions implemented in many parts of the country, movement of the Non-Essential goods are currently restricted.
There might be a possible delay in the Pick-Up & Delivery services due to Covid regulations & restrictions. To get your concern addressed, you can reach us through our social media or write to us at [email protected] or can call us directly at 7002403723.
Customer queries can be sent to:
North Eastern Handicrafts & Handlooms Development Corporation Ltd.
Warehouse, CPC (Purbashree),
Garchuk, Pamohi Road, Guwahati, Assam – 781035
Phone: +91 7002403723